Terms & Conditions

By accessing or purchasing from Rachel Mona Crochet Crafts, you agree to the terms outlined below. These Terms are governed by the laws of the United States and the State of New York.

Handmade Disclaimer
All items are handmade. Slight variations in size, shape, and color are normal and not considered defects.

All Sales Final
Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges. If your order arrives damaged, please contact us within 7 days with photos for review.

No Custom Orders
We do not accept custom or personalized requests. All items listed in the shop are the only items available.

Intellectual Property
All photos, designs, patterns, and content on this website are the property of Rachel Mona Crochet Crafts and may not be copied, reproduced, or distributed without permission.

Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Products are intended for decorative purposes and are not toys for unsupervised children.

Changes to Terms
We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information in accordance with U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and applicable international standards.

Information We Collect
When you place an order or subscribe to our newsletter, we may collect your name, email address, shipping address, and payment details. Payment information is processed securely by third‑party providers and is never stored on our servers.

How We Use Your Information
• To process and ship your orders
• To communicate about your purchase
• To send updates if you subscribe to our newsletter
• To improve website performance and user experience

Cookies & Tracking
Our website may use cookies or analytics tools to improve functionality and understand visitor behavior. You may disable cookies in your browser settings.

Third‑Party Services
We use trusted third‑party providers such as payment processors and email services (e.g., Brevo). These providers may process your data according to their own privacy policies.

Your Rights (CCPA & GDPR)
Depending on your location, you may have the right to:
• Request access to your personal data
• Request deletion of your data
• Opt out of marketing emails
• Request correction of inaccurate information
To exercise these rights, contact us via Instagram at @rachel.mona.crafts.

Data Security
We take reasonable measures to protect your information, but no online transmission is 100% secure. By using this website, you acknowledge this risk.

Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page.